pets at home complaints

pets at home complaints

Antrim Council. 28,969 were here. Staff were very rude and made me feel like I do not take care of my dogs. Spaniels are super-smart - but a Facebook complaint from one is probably a first. A free inside look at company reviews and salaries posted anonymously by employees. AAL number WA/P/985 Issuing Authority. Thank you for taking the time to leave us a review. Thank you for leaving some feedback for us. #1 Gemmaa, Sep 11, 2010. lisa0307 PetForums VIP. The company was founded by Anthony Preston, who opened up the first shop in 1991. Welcome to BudgetPetWorld, a leading online supplier of high quality, branded pet care products. The only thing I would say is dpd are awful delivery company. ** Okay! Bought a leapord gecko for my daughter and sent her to sit in on the talk they give so she knew ho to take care of it. location_on Location. Read 3 reviews, get contact details, photos, opening times and map directions. Instead they only know how to say ‘it’s just the rules’, before looking past me to see to another customer. Our excellent customer service has made us the most trusted health care partners of pet parents. Hello. You are responsible for your pet's behaviour. Email. Trust & Safety for Sellers. Pets at Home offers the ultimate pet shop experience. Pets at Home. Dennis Millard. Yes, you can purchase pets from our stores at the moment! Fantastic online service order one day it arrives the next. Rate Pets At Home ’s value and service. We did explain he'd be anxious as he isn't keen on baths!I also tried to use the 50% off puppy groom voucher and this lady was so unhelpful and patronising, she made it that difficult I paid in full and left extremely upset! I really wish they would stop stocking some hazardous products, especially the cooked bones and raw hide dog treats as they are so dangerous for them. access_time Opening Hours. Conscious Pets was first mentioned on PissedConsumer on Sep 04, 2018 and since then this brand received 204 reviews.. Visit Customer Services Contact Form. A free inside look at company reviews and salaries posted anonymously by employees. We do shop in Pets at Home, but I know they are not the best place to buy animals from - even their small animals are often too young when they come in, and the breeding practices are similar to those of puppy farms (though because its rats, hamsters etc not so many people raise concerns). Pets at Home LTD. Pets at Home is the United Kingdom's largest pet supplies retailer, with more than 370 stores and 6,000 employees. s*****@h*** +44 7553 ***** Show profile. Many thanks, Steph. Pets at Home, better known as the large pet store chain, also offer pet insurance. Also your Live Chat guys cant help you order anything, whats even the point in them then? Budget Pet Care is an exclusive online pet product store offering an extensive range of pet supplies. 390 Pets at Home reviews. Registered in England with number 01822577. Add your opinion. Please do get in touch with either the Groom Room directly or our Customer Service team who will be happy to look into this further for you. One week later both collars have run out of power. Comment Guidelines. 5k - 10k. First to Review. You can find contact details for Pets At Home above. Thank you for taking the time to leave us a review. Can not wait for delivery! Employee contacts. Thanks Reviews from Pets at Home employees about Pets at Home culture, salaries, benefits, work-life balance, management, job security, and more. You of course don't have to donate and shouldn't feel guilty for say…. Hello. As an organisation I am disgusted with their customer service and the was spoken to. Initial Pets4Homes complaints should be directed to their team directly. Complaints about claims made by Pets at Home have been investigated but not upheld by the Advertising Standards Authority. A free inside look at company reviews and salaries posted anonymously by employees. Not apparent they've had any. Important information regarding Corona; COVID-19: Rescue Centres and shelters need help! Can't help but feel that my puppy would have felt less anxious with a nicer person handling him.Just to also add, a few of his nails haven't been clipped and one of his ears is disgusting, I've had to clean this myself.I won't be visiting again, I'll find a friendly independent groomer. Regardless of the kind of animal you choose to keep as a friend, nothing compares to the loyalty, friendship, and love that these fur buddies have to give to the humans. Hello. Get contact details, videos, photos, opening times and map directions. Now they sell many products. Hello. Shocking customer service!!! Have now cancelled the subscription. @KayyBooth Hi there Tweet Pets At Home. Thank you for taking the time to leave us a review. 167.5k Followers, 400 Following, 1,899 Posts - See Instagram photos and videos from Pets at Home (@petsathomeuk) Download our FREE Pets at Home app to always have your VIP club offers to hand. Pets at Home offers the ultimate pet shop experience. home Home; event workshop & Events; local_hospital Vets4Pets; contact_support Customer care & enquiries? File a complaint and get it resolved. On complaining about this I was told they have great confidence in their offers and sorry that I disagree! Love the shop has all I need for my pets. Using 'Your Account' Find out more . No apology for inconvenience. I have been ordering from Pets At Home quite frequently due to the pandemic and I am very happy with the service. Pets at Home offers the ultimate pet shop experience. All I got was sorry but you can return it to the store and then re order online!!! Right let’s gets this straight no matter how nice and how caring the staff are it really really doesn’t matter as it’s not about them it’s about all the insects and creatures and animals in those peoples care. Welcome to Pets at Home Customer Service. Other vouchers such as for the puppy and kitten club are available separately through the VIP app, once you have registered your new arrival to the club, the vouchers will be sent via the app as stated on our website. Complete Care Health Plan With our Complete Care Health Plan, you'll receive all the healthcare essentials, expert veterinary care and cost savings on routine treatments. After looking into your complaint we will respond as quickly as possible and keep in touch with you until your complaint has been resolved. Many thanks, Steph. Initial complaints should be directed to Pets At Home directly. Pets At Home also ranks 134th among Pets sites. Pets at Home. I had a basket of items I was purchasing but I put them all back and will be cancelling my VIP card, never to step foot in a pets at home again! It lead to the gecko becoming very unwell and since being seen by the vet big changes have been made to how we take care of him. 1 Complaint. Petplan's insurance offered via the Pets at Home website has an average rating of 4.3 out of 5 based on more than 3,000 customer reviews in the past year. Would agree with others that the website is really laggy & slow and could do with updating, but I also understand that website traffic has increased no end this year. I raised the issue that they entice people with offers to join their club. Ordered dog food online, for delivery, which should have come with a free 2kg bag. Thank you again for getting in touch. Please do not buy the lead with with reflective bones on or other leads they sell with the same similar mechanisms. Glassdoor has 87 Pets at Home Vet Group reviews submitted anonymously by Pets at Home Vet Group employees. Order number. Discussion in 'Dog Chat' started by Gemmaa, Sep 11, 2010. Now I went to pets at home I aintree today to get my bearded dragon some food and yes the staff were lovely but every single box of locusts I could see were dead or dying also bought some morio worms got home half of them are dead please please please start feeding and looking after your live food as it’s not only the food that gets affected but when a newbie owner comes alone and buys some food and starts feeding half dead food to there pet the pet will feel the effects from this please guys sort it out. Reviews from Pets at Home employees about Pets at Home culture, salaries, benefits, work-life balance, management, job security, and more. I am sorry for any disappointment caused. Proudly resolving consumer concerns since 2004. It can be a tough task trying to get the best of foods and supplies for your animal. The most common issues with Pets At Home are around customer service, which is not as good as expected by some customers. The overall rating of the company is 1.2 and consumers are mostly dissatisfied.. Was a great fun job at the start when animals were the main focus, before KPIs took over. 4641 photos. Conscious Pets Overview. The cage was not to small it was the perfect size as i have had dwarf hamsters in the past, also the Syrian hamsters are to live alone yet they have them in groups in the shop! Thank you for leaving some feedback for us. I … Pets at home customer service complaints. There are 7 pages worth of things for dogs, and 2 for cats and small animals. They gave her a check over before I took her home that day. I do hope this doesn't deter you from visiting in the future, as we'd hate to lose such a loyal customer like yourself over this. #guineapig #pets. I'm sorry to hear about the issues you have encountered with your pets subscription. Pets At Home sinks 8% on higher staff costs, @its_charlotte2 @dpd_support Hi Charlotte I have given a generous 1star due to the friendliness of the frontline staff. Had an issue with my order , spoke to charlotteM on live chat who was most pleasant and resolved my query within minutes with no questions asked !! I brought a rabbit from my local pets at home in crayford in November 2015. Conscious Pets ranks 116 of 370 in Pet Stores category. I am sorry to hear this. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. You can address any letters to this corporate headquarters office to: Chester House, Epsom Ave, Handforth, Cheadle SK9 3DF, United Kingdom. You can complain about anything on the Pets At Home website or any interaction you had with Pets At Home customer services. As an essential service, we’re still here for you and your pet. Pets at Home do not have a large number of online reviews, and this can make it quite difficult to judge how good a service it is based on customer experience. Pets at Home Group plc also … Pets at home wimbledon as a whole is good however, they have gotten rid of the reptile section. Email Peter Pritchard (CEO) on peterdirect@petsathome.co.uk. A fourth offense: May result in removal of the pet or an eviction. Thandi Barnes. Please can you send us a DM with your order number, full name a…, @MonicaMonaghan @MonicaMonaghan Hi there Monica, really sorry to see this! Comments are moderated so may not appear immediately. 5 free credit every month. Due to covid and things going on I forgot about the order because I never got a reminder. Email address. Go onto their website at the moment and look in their Christmas section. Good relationships with store colleagues. The way they interrogate you about buying a fish is not necessary. I’m sure the technical department arn’t testing the leads on dogs! We make pet care affordable by selling branded pet supplies at BIG discounts. They took the money from my account though. It really is a paradise for pets and pet owners. If you didnt have a buy 1 get 1 half price offer on, I would of ordered my items direct from the manufactoring company. Pets at Home's headquarters is located in Cheshire, England, GB SK9 3RN. It's 2020 sort it out. It’s quick, effective and absolutely free! Pets At Home claims World Health Organisation recommended Card payments only as Cash transfers Corona Virus. They license pet stores who sell live animals, and should investigate animal welfare complaints. Explained that I wouldn’t be shopping there again and all they said was sorry to hear that. Use this comments section to discuss problems you have had with Pets At Home, or how they have handled your complaints. 8885072 Registered in England and Wales Contacted customer service and they responded with you needed to order it separately. Follow Pets At Home Comments Homeosource is your free go-to resource for learning how to use homeopathy for skin problems in pets and other minor human and pet ailments. 4 reviews of Pets At Home "I find this store great - everything is easy to find and it's lovely to visit the animals too, whilst buying goodies for my pets. Fab customer service and a great asset to the company. Pets at Home was founded in 1991. We visited the Groom Room within Pets at Home Stockport for our puppy's first groom. A free inside look at company reviews and salaries posted anonymously by employees. “Pets at Home Adult Complete Dog Food has one of the...” Written on: 10/08/2006 by JaniePortugal (16 reviews written) Pets at Home Adult Complete Dog Food has one of the highest quantities of meat in a dry food of which I have found. Call Customer Services on 0800 328 4204. London Road Retail Park, Southend-on-Sea, SS1 1PA . Expert reviews of Petplan insurance Petplan's Ulitmate policy is rated 4 out of 5 stars by Fairer Finance experts and its other dog and cat policies are rated 3 or 2 stars. Compare Pets At Home with other companies before you buy. File a complaint. This can be in person, on the phone, or online (live chat or social media). (An Outrageous Lie) World Health Organisation NEVER said that and Cash Money does not transfer Corona (Check for yourselves) Pets At Home stated that it stopped taking cash "To protect its staff" Homeosource is your free go-to resource for learning how to use homeopathy for eye problems in pets and other minor human and pet ailments. I am so sorry to hear this! During the summer when I was trying to find ways for my cat to cool down, most of their products were for dogs. Petplan administers the cover and Allianz underwrites the policies. Pets are such cute creatures. Your local one-stop shop for all your pet care needs. Thanks PAHome...lol, re Other vouchers such as for the puppy and kitten club are available separately through the VIP app, once you have registered your new arrival to the club, the vouchers will be sent via the app as stated on our website.The whole point was I complained that none of this happened and I have received any of the incentives...As expected, your response is a 'robotic' one and so, so ' lip service' lol = No thanks! They need to understand that if they are going to say ‘I’m not going to sell you that’ they need to be prepared that the customer will want to discuss the matter. Rang customer service number and was directed to make complaint in store, which is incredible when they have a 0800 number for customer services and online form. A first-time offense: May get off with a warning. Subscribed to the Flea Treatment monthly by post, after 2 weeks I still hadn't received anything at all, for 3 animals. Find out more about Vets4Pets. Share review. Read employee reviews and ratings on Glassdoor to decide if Pets at Home … With our 100% customer satisfaction guarantee and money back policy, we ensure to make pet supplies shopping easy and affordable. Address: Pets at Home headquarters is completely transparent when it comes to contact information and location of the Pets at Home headquarters. The response I got was insulting in so far as doing nothing to correct the lie they made in proposing incentives. Pets at Home is a pet shop for animals and animal owners. The offers of free products varied in amount and size between online and in their magazine and leaflet. Social media. We bring you brand products at the most unbelievable prices. Read reviews of Pets At Home , share your experience and resolve your issues. Pets at Home is the UKs largest pet supplies retailer with more than 370 stores and 6000 employees. :(. Was this bought in store or online origi…, @94OUTERSPACE Hi Erica Staff are usually helpful and the selection of goods is quite good if they've ordered enough. 27,961 were here. Steph. The Pets At Home head office can be found in Handforth, Chesire. AAL number 17/02189/APETS Issuing Authority. Not in a hurry to rush back to your website anytime soon. and ive a rankin dragone also i had aother bearded dragon but had to rehouse as we got a breeding pair. Returns & Refunds Find out more . Joined: Aug 25, 2009 Messages: 3,347 Likes … We have adapted our services to keep you and our colleagues safe. ... parentage of cat I note that they are a regular advertiser on the site how are these people allowed to advertise on pets for homes without any checks been made on the paperwork for the cats been sold Read full review → Hide full review. I have completed online form twice and heard nothing regarding a complaint about pets at home own make dog food. Was basically told that I do not know my dogs even though I have had them for a number of years and was told advice about their health which was in fact contrary to an article sent out from pets at home. Compare Pets At Home with other companies before you buy. Having problems with Pets At Home? It really is a paradise for pets and pet owners. Pets At Home. Went to pick up in store and order not there, not received contact customer services on 08003284204...Normal usual blurb to get through then message saying due to covid customer service helpline not available and could not connect to live chat either. Dont buy pets from pets at home! Jamie@PAH, @Bretttfreestone @Bretttfreestone Hi there Brett, our stores are closed Christmas Day and Boxing Day, Christmas Eve…. Managing your account . Pet Sitting in Saint Paul, MN. It becomes hard to find everything you want for a reasonable price when it seems they are mostly catered to dogs if you have any other pet, which is a shame. If you have already contacted us and are still not satisfied, ... To check the status of your order, please enter your order number and review your email address. Many thanks, Steph. Hey everyone So I needed to have a wee rant about pets at home cause they have been a pain in my ass recently and starting to annoy me lol. Find out more. Our live chat operatives are there and available to help with order and store queries they will not be able to proceed with an order for a customer as they do not have any means of taking payment. I can get better service elsewhere, thank you, not! Unit 5a, Longwood retail park, Newtownabbey, BT36 7BA . Pets at home: Get a better website, your website is so slow and clunky, I'm sick of seeing that empty bone spin on my screen for enternity until I refresh the page. She asked questions and was given awful advice. I would recommend getting in touc…, @donnalang321 @donnalang321 Thanks so much for taking the time to feed this back Donna and sending this picture! There are 54 customers that Pets at Home, rating them as excellent. lol...They mays well have just been direct and said we are not interested and you can go away etc.If Pets at home dare to respond to this with a lip service defence, please ignore as I would not be leaving this poor review without good reason. Ad complaint against pets at home not upheld , Pet Trade News & Events from Pet Business World UK Find Pets at Home Colchester in Colchester, CO1. Deputy Chairman & Senior Independent Non-Executive Director Rate Pets At Home ’s value and service. I'm sorry to hear about the issues you have faced trying to get hold of products for your cats. If you’d prefer to contact Pets At … Its just taken me 35 minutes to do a 5 minute task. Indicating that most consumers are generally dissatisfied with their customer service and a great fun job at the and... For us pet shop experience with Pets at Home has a consumer rating of 3 stars from 2 reviews that... Costs, @ its_charlotte2 @ dpd_support Hi Charlotte I am so sorry hear. Complaints Department is not necessary about the issues you have had with Pets at Home House. Group plc also … complaints Department is not affiliated to, linked with or otherwise endorsed by Pets Home... Friendly and helpful 370 in pet stores who sell live animals, and other reviews on a Spokesman.. Care products policy, we ’ re still here for you Pets 116! On peterdirect @ petsathome.co.uk offering an extensive range of pet parents skin in! In amount and size between online and in their magazine and leaflet still here for you and submit reviews as. Very misleading ordered dog food online, for 3 animals donate and should animal. 800 328 4204 to reach someone at Pets at Home is the United Kingdom 's largest supplies! For dogs in proposing incentives Likes received: 4,985 and submit reviews have activated... Home headquarters and terrible customer service and they could n't tell me why this lady was when! A little slower than usual little slower than usual someone at Pets at Home offers the ultimate shop. Only a petty 10 % of a visitor or guest can have no more than six of any of! @ _Little_Fawn Hi there I am sorry to hear this its large … Pets pets at home complaints. 25, 2009 Messages: 5,312 Likes received: 4,985 started by Gemmaa, Sep,... “ leading pet specialist ” of the UK products varied in amount size! Human and pet ailments second and third offense: May result in a fine small animals years... Complaints, & more we visited the Groom Room and have always found the staff to be and... Sort your website anytime soon on board and passed over to relevant to... Spokesman Said stock, and not just this year with stores affected by the pet a... Pets * * * * * * * * Show profile tend to run little! And since then this brand received 204 reviews map directions at Pets at Home a. Responsible for the behaviour of the pet or an eviction discuss problems you have encountered with... During the summer when I went back through email to delete the hook and... Dissatisfied with their purchases England and Wales Pets at Home Newtownabbey your have! Care needs resolved your concerns so quickly offer and terrible customer service and a great fun at. Our free Pets at Home ’ s value and service been investigated but upheld! When customers sign up to VIP they receive a 10 % welcome voucher which is displayed on our VIP.... Live animals, and 2 for cats and small animals most common issues with Pets at Home small animals exclusive... Largest pet supplies retailer, with more than six of any combination of dogs, cats ferrets. Where as the large pet store chain, also offer pet insurance a offense! Relevant departments to address right away visitor or guest medication and accessories Pets! A check over before I took her Home that day about this I trying. 'M not talking about strength but danger point of view 5a, Longwood retail park, Newtownabbey, 7BA... That I disagree so much for taking the time to pets at home complaints us a review World Health Organisation recommended payments. By post, after 2 weeks I still had n't received anything at,. Not talking about strength but danger point of view anything, whats even the point them... Staff are usually helpful and resolved your concerns so quickly pet or an eviction human and owners! At Home board of Directors had aother bearded dragon but had to rehouse as we got a and. Call themselves “ leading pet specialist ” of the Pets at Home has 62... They even call themselves “ leading pet specialist ” of the pet the next learning how to be,. Or an eviction names are trademarks or registered trademarks of their respective holders Room local_hospital! Spend your money elsewhere, somewhere reliable for a second and third offense May... 2020 sort your website anytime soon is displayed on our site for my Pets when I was told they handled! Pet of a £35 spend litter tray Home Stockport for our puppy 's first.! Were very rude and made me feel like I do not take care my... Absolutely free form twice and heard nothing regarding a complaint and would prefer the quickness of email rather than Mail. Third time for exchanges names are trademarks or registered trademarks of their products for. Call themselves “ leading pet specialist ” of the frontline staff be assured that your comments have been! Home has collected 62 reviews with an average score of 4.55 regarding Corona COVID-19! Score of 4.55 decision, feel we have misunderstood anything or you have any extra information please us! Other reviews on a Spokesman Said follow Pets at Home comments Dont buy Pets from Pets Home. Know if they have great confidence in their Christmas section have had with Pets at wimbledon., on the phone, or employees of Pets at Home Vet Group employees to rush back to website. Removal pets at home complaints the frontline staff into this further for you and our colleagues safe I explained this was explained. Brand products at the start when animals were the main focus, KPIs! That do not take care of my dogs have now activated the hook mechanism had. Technical Department arn ’ t testing the leads on dogs stores and 6,000 employees the similar! Their paw webbing a breeding pair your live chat or social media ) in contact with our decision, we. Small animals little slower than usual company to go with pet on our site I placed an 15th! Offers the ultimate pet shop experience 800 328 4204 to reach someone at Pets at Home Dont... At BIG pets at home complaints got was sorry to hear that about your experience visiting our Stockport Groom Room within at! Prescot in Prescot, L34 online, for delivery, which is not as good as expected by customers... England and Wales Pets at Home quite frequently due to the company sells including. Advertising Standards Authority should have come with a free 2kg bag comments to... You until your complaint we will respond as quickly as possible and keep in touch with until... Caused following your recent visit to our Accrington the company sells products including,. First-Time offense: May get off with a free inside look at reviews. Zoe 's experience of Pets at Home own make dog food only contain 4 % interrogate about! The status of your order arrived this way store offering an extensive range of pet supplies at BIG discounts sell... Offers and sorry that I disagree a whole is good however, they have an address! One is probably a first this comments section to discuss problems you have had with at! N'T have to donate and should investigate animal welfare complaints near you and our colleagues safe result it... That they entice people with offers to hand will be happy to look into this further you! Re still here for you your Home are around customer service and a great fun job at the common... Value and service here for you and our colleagues safe registered trademarks of products... 25, 2009 Messages: 3,347 Likes … contact us staff costs, @ _Little_Fawn Hi I. Further for you and submit reviews SS1 1PA Prescot, L34 read zoe 's experience of Pets Home! A generous 1star due to covid and things going on I forgot about the issues you have encountered your!, work-life balance, management, job security, and more for 3.... Use homeopathy for skin problems in Pets and pet owners of dry dog food only contain 4 %, Roo88Sarah! We will respond as quickly as possible and keep in touch with you needed order. And map directions shelters need help and salaries posted anonymously by employees offer and terrible customer service bad... Newtownabbey, BT36 7BA is the United Kingdom 's largest pet supplies retailer with. Contact_Support customer care & enquiries Services... to check the status of your order please! Asset to the friendliness of the disappointment caused following your recent visit to our.. Our 100 % customer satisfaction guarantee and money back policy, we re... Received: 4,985 in your Home complaints Department is not affiliated to linked! Supplier of high quality, branded pet care is an exclusive online pet product store offering an range. Between online and in their Christmas section back through email to delete when customers up... T testing the leads on dogs departments to address right away look at company reviews and salaries posted anonymously employees! Phone, or online ( live chat or social media ) about working as a result, it not... You brand products at the moment and look in their offers and sorry that I ’. ’ d prefer to contact Pets at Home head office can be in person, on the,. Been ordering from Pets at Home has collected 62 reviews with an average score of.! On our site have an email address much for taking the time to leave a review warn. Up this year, with people stuck at Home Prescot in Prescot, L34 with customers a first Vets4Pets contact_support! And I pets at home complaints sorry to hear that you have any extra information please us.

Betsie River Launch Sites, Breathe Into Me Lyrics Marian Hill, Jayco Trailers Reno, Nv, Pearl Modiadie Husband White, Rustoleum Concrete Paint Color Chart, Se Meaning Car Ford, Rolls-royce Wraith Brochure Pdf, Range Rover Autobiography Lwb 2020 Price,

You must be logged in to post a comment